If there’s one thing that describes successful organizations in our time, it’s “agility” – the ability to quickly detect and rapidly act on change in ways beneficial to the organization. For its part, IT has had agile intentions for some time, but it still eludes many, and how to agile-ize ITSM remains a common challenge …
Month: December 2021
Agile-izing ITSM, Part 1
There’s no doubt about it; we’re in the Age of Agile. We’re kind of late into it, yet, I’m frequently asked how we can ‘agilize our ITSM.’ Why isn’t ITSM agile? ITSM has taken a beating in the Age of Agile; stood up as a bit of straw man; the slow and bureaucratic nemesis of …