If this headline caught your eye, you’re probably thinking about your role in ITIL and ITSM. With overwhelming global adoption, you’re smart to be thinking about it. This article is about your development as an ITSM professional. The Accidental Tourist Like a lot of ITSM people, I came into this kicking screaming. I was skeptical. …
Month: August 2013
What Is Basic IT Incident Management
Thinking about IT Incident Management? You know how Incidents are handled has an enormous impact to customer satisfaction. This quick-start summary will tell you what you need to know to get started. I’ve Fallen and I can’t get up When things stop working, customers call Service Desk to get it fixed. Incident Management is the …