Implementing IT Change Management doesn’t need to be as overwhelming as it may it seem at first glance. In this article, I’ll show how to begin a basic IT Change Management program, especially for organizations with little or no other formal processes in place Where to Begin 1. Start small and keep it simple Identify …
Month: February 2013
IT Change Management: Trouble In River City?
Is there really anything wrong with “un-managed” changes? Or is Change Management a contrived problem trumped up by ITIL zealots to sell training and consulting? My daughter is playing Marian the Librarian in her high school’s production of The Music Man. “Professor” Harold Hill comes to River City to scam the locals into buying instruments …
IT Service Management: Building Accountability in Public Sector
Building Ownership and Accountability are critical to successful IT Service Management, however building these in public sector organizations presents unique challenges. Here are 10 ways to build accountability in the public sector. I’ve spent more than 20 years at a major high tech company, and now nearly 4 years at a public agency. It’s not …