The Difference Between Standard and Normal Changes in ITIL

Often times people confuse ‘Standard’ and ‘Normal’ Change in IT Change Management. There’s an important concept that gets missed when they’re mixed up. This article will help you keep them straight.  Scope of Change Management First things first. Change Management Continue reading

IT Improvement: Let’s Get This Party Started!

 In IT, there are times for incremental improvements and other times when you just gotta start a revolution. At the 2012 Summer Olympics, the difference between the podium and obscurity in men’s high jump was a mere 10 centimeters. Dating Continue reading