Five things that should be on every CAB agenda

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What are we supposed to talk about at CAB? What should be on the CAB agenda?

IT Strategic Vision: The Land of Unicorns and Rainbows

IT Strategic Vision IT Service Management transformation unicorn rainbow Pin it

What do unicorns and rainbows have to do with IT Strategic Vision and Service Management? It’s an interesting tale, and if you read on, I’ll make it worth your while. Trust me.

New ITIL Practitioner Qualification: Should I care?

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In case you missed it, a new ITIL® qualification was announced March 13th. It’s goal is to equip practitioners with the knowledge and skills needed to successfully “adapt and adopt” ITIL in the real world. The question is: What’s it mean to me; should I care? In Why I don’t Care ITIL Has Been Sold …

A Year of Excellence in IT Serrvice Management

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It’s that time  of year again when we look back and take stock of what we accomplished last year, and set our sights on the year ahead. Here’s to a year of excellence in IT Service Management.

Best Practices Don’t Make you Excellent!

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 “Best practices can only make you average. They stifle creativity and encourage ‘inside the box’ thinking.” I hear this all the time. But the truth is, best practices are what makes excellence possible, and I’ll tell you why.

ITSM Blogs You Should be Reading

ITSM Blogs Pin it

Looking for some great ITSM blogs? Look no further. Here’s a truckload of great resources you should be reading!

What’s a RACI Chart and how do I use it?

Basic RACI Chart Pin it

Misunderstandings make for good TV entertainment, but in ITSM, it’s not so funny. A RACI chart is a quick and easy way to create clarity. I have no clue who first created the RACI chart, but like most common sense, it likely was born out of necessity. I picture a  struggling team trying to figure …

OneTeam

ITIL Teamwork OneTeam Pin it

Earth to IT: we don’t care about your stupid internal bickering and blame games. We expect you to work together to help us solve our business problems. Your customers are under pressure to deliver results, and they don’t have patience for silos and tribalism. If you have a silo’d IT culture ~ it’s time to grow …