Fusion 15 is the premier ITSM conference – Part HDI conference, part ITSM conference, and new this year, DevOps Fusion. So much opportunity; so little time. Without a plan it’s easy to miss out on something important!.
A Lesson Hard Learned: Hiding Behind A Service Level Agreement
But there is no joy in Mudville- mighty Casey has struck out. Ernest Lawrance Thayer penned those infamous words to describe the shocking strikeout of the odds-on favorite of The Mudville Nine.
Five things that should be on every CAB agenda
What are we supposed to talk about at CAB? What should be on the CAB agenda?
IT Strategic Vision: The Land of Unicorns and Rainbows
What do unicorns and rainbows have to do with IT Strategic Vision and Service Management? It’s an interesting tale, and if you read on, I’ll make it worth your while. Trust me.
New ITIL Practitioner Qualification: Should I care?
In case you missed it, a new ITIL® qualification was announced March 13th. It’s goal is to equip practitioners with the knowledge and skills needed to successfully “adapt and adopt” ITIL in the real world. The question is: What’s it mean to me; should I care? In Why I don’t Care ITIL Has Been Sold …
A Year of Excellence in IT Serrvice Management
It’s that time of year again when we look back and take stock of what we accomplished last year, and set our sights on the year ahead. Here’s to a year of excellence in IT Service Management.
Best Practices Don’t Make you Excellent!
“Best practices can only make you average. They stifle creativity and encourage ‘inside the box’ thinking.” I hear this all the time. But the truth is, best practices are what makes excellence possible, and I’ll tell you why.