Masonry Grid – 4 columns

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IT Strategic Vision IT Service Management transformation unicorn rainbow

IT Strategic Vision: The Land of Unicorns and Rainbows

What do unicorns and rainbows have to do with IT Strategic Vision and Service Management? It’s an interesting tale, and…

New ITIL Practitioner Qualification: Should I care?

In case you missed it, a new ITIL® qualification was announced March 13th. It’s goal is to equip practitioners with…
IT Service Management

A Year of Excellence in IT Serrvice Management

It’s that time  of year again when we look back and take stock of what we accomplished last year, and…
best practices

Best Practices Don’t Make you Excellent!

 “Best practices can only make you average. They stifle creativity and encourage ‘inside the box’ thinking.” I hear this all…
ITSM Blogs

ITSM Blogs You Should be Reading

Looking for some great ITSM blogs? Look no further. Here’s a truckload of great resources you should be reading!
Basic RACI Chart

What’s a RACI Chart and how do I use it?

Misunderstandings make for good TV entertainment, but in ITSM, it’s not so funny. A RACI chart is a quick and…
ITIL Teamwork OneTeam

OneTeam

Earth to IT: we don’t care about your stupid internal bickering and blame games. We expect you to work together to…
Adapt and adopt IT best practices

The Practitioner’s Dilemma: How to Adapt ITIL

Trying to implement ITIL processes “by the book” is destined to fail. Practitioners must adapt best practices to meet the…