A Lesson Hard Learned: Hiding Behind A Service Level Agreement
But there is no joy in Mudville- mighty Casey has struck out. Ernest Lawrance Thayer penned those infamous words to…
Five things that should be on every CAB agenda
What are we supposed to talk about at CAB? What should be on the CAB agenda?
IT Strategic Vision: The Land of Unicorns and Rainbows
What do unicorns and rainbows have to do with IT Strategic Vision and Service Management? It’s an interesting tale, and…
New ITIL Practitioner Qualification: Should I care?
In case you missed it, a new ITIL® qualification was announced March 13th. It’s goal is to equip practitioners with…
A Year of Excellence in IT Serrvice Management
It’s that time of year again when we look back and take stock of what we accomplished last year, and…
Best Practices Don’t Make you Excellent!
“Best practices can only make you average. They stifle creativity and encourage ‘inside the box’ thinking.” I hear this all…
ITSM Blogs You Should be Reading
Looking for some great ITSM blogs? Look no further. Here’s a truckload of great resources you should be reading!
What’s a RACI Chart and how do I use it?
Misunderstandings make for good TV entertainment, but in ITSM, it’s not so funny. A RACI chart is a quick and…