IT Strategic Vision: The Land of Unicorns and Rainbows
What do unicorns and rainbows have to do with IT Strategic Vision and Service Management? It’s an interesting tale, and…
New ITIL Practitioner Qualification: Should I care?
In case you missed it, a new ITIL® qualification was announced March 13th. It’s goal is to equip practitioners with…
A Year of Excellence in IT Serrvice Management
It’s that time of year again when we look back and take stock of what we accomplished last year, and…
Best Practices Don’t Make you Excellent!
“Best practices can only make you average. They stifle creativity and encourage ‘inside the box’ thinking.” I hear this all…
ITSM Blogs You Should be Reading
Looking for some great ITSM blogs? Look no further. Here’s a truckload of great resources you should be reading!
What’s a RACI Chart and how do I use it?
Misunderstandings make for good TV entertainment, but in ITSM, it’s not so funny. A RACI chart is a quick and…
OneTeam
Earth to IT: we don’t care about your stupid internal bickering and blame games. We expect you to work together to…
The Practitioner’s Dilemma: How to Adapt ITIL
Trying to implement ITIL processes “by the book” is destined to fail. Practitioners must adapt best practices to meet the…