ITSMTransition

Tag: ITSM

Two surprising things to build credibility for your Service Management Program

When your Service Management program faces opposition, credibility makes all the difference between success and failure. So, here you have it; The blunt truth your mother didn’t tell  you about success in the world of IT Service Management: SFU Yep – Shut the Freak Up. Best advice I ever got. Yeah, I know you’re suppose …

The Value of Values in IT Transformation, Part 2

Knowing your core values are critical to IT Transformation. I was faced with a hard question – why, exactly do I believe in implementing Service Management? Why change what’s working? Why do “this ITIL thing”? Why should staff give up something they’re good at in pursuit of something where they’re not sure they have a …

The Value of Values in IT Transformation, Part 1

Transformation is hard; transformation without knowing your values is impossible. Implementing Service Management demands changing behaviours and cultures, and that is never easy. It’s not enough to want to change, or even to know where we’re going. Too often we start with What needs to change, but people need to know Why. I came across …

What to do when your IT “goes all ITIL”

Help! My IT has gone all ITIL on me! What do I do now? You knew it was coming.  It’s how it goes with these things. You ask IT to focus a little more on the business. An innocent request in itself. We’re all under pressure, and all you wanted was more focus on the …

IT Service Managment: It’s all about value to the business

ITIL is designed to maximize business value, so why is it so often viewed as a process-improvement effort? IT Service Management can be polarizing, almost a religious experience –  it’s many things to many people; understood by few, misunderstood by most, and ultimately, is just kind of annoying to everyone else. I remember going to …