ITSMTransition

Tag: IT Transformation

The Value of Values in IT Transformation, Part 2

Knowing your core values are critical to IT Transformation. I was faced with a hard question – why, exactly do I believe in implementing Service Management? Why change what’s working? Why do “this ITIL thing”? Why should staff give up something they’re good at in pursuit of something where they’re not sure they have a …

What to do when your IT “goes all ITIL”

Help! My IT has gone all ITIL on me! What do I do now? You knew it was coming.  It’s how it goes with these things. You ask IT to focus a little more on the business. An innocent request in itself. We’re all under pressure, and all you wanted was more focus on the …