Help! My IT has gone all ITIL on me! What do I do now? You knew it was coming. It’s how it goes with these things. You ask IT to focus a little more on the business. An innocent request in itself. We’re all under pressure, and all you wanted was more focus on the …
Tag: Business Value
IT Service Managment: It’s all about value to the business
ITIL is designed to maximize business value, so why is it so often viewed as a process-improvement effort? IT Service Management can be polarizing, almost a religious experience – it’s many things to many people; understood by few, misunderstood by most, and ultimately, is just kind of annoying to everyone else. I remember going to …