Masonry Grid – 4 columns

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The Value of Values in IT Transformation, Part 2

Knowing your core values are critical to IT Transformation. I was faced with a hard question – why, exactly do…

The Value of Values in IT Transformation, Part 1

Transformation is hard; transformation without knowing your values is impossible. Implementing Service Management demands changing behaviours and cultures, and that…

What to do when your IT “goes all ITIL”

Help! My IT has gone all ITIL on me! What do I do now? You knew it was coming.  It’s…

IT Service Managment: It’s all about value to the business

ITIL is designed to maximize business value, so why is it so often viewed as a process-improvement effort? IT Service…