Masonry Grid – 2 columns

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The Value of Values in IT Transformation, Part 2

Knowing your core values are critical to IT Transformation. I was faced with a hard question – why, exactly do…

The Value of Values in IT Transformation, Part 1

Transformation is hard; transformation without knowing your values is impossible. Implementing Service Management demands changing behaviours and cultures, and that…

IT Service Managment: It’s all about value to the business

ITIL is designed to maximize business value, so why is it so often viewed as a process-improvement effort? IT Service…