Two surprising things to build credibility for your Service Management Program
When your Service Management program faces opposition, credibility makes all the difference between success and failure. So, here you have…
The Value of Values in IT Transformation, Part 2
Knowing your core values are critical to IT Transformation. I was faced with a hard question – why, exactly do…
The Value of Values in IT Transformation, Part 1
Transformation is hard; transformation without knowing your values is impossible. Implementing Service Management demands changing behaviours and cultures, and that…
IT Service Managment: It’s all about value to the business
ITIL is designed to maximize business value, so why is it so often viewed as a process-improvement effort? IT Service…