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ITSM Frameworks: What you can Learn from Intel’s Adoption

As a technology powerhouse, Intel is in the perfect position to re-engineer their IT processes. Why then did they chose…

How to Mature a Basic IT Change Management Process

Implementing Basic IT Change Management is a great place to start, but eventually you’ll need a more business-value focused process.…

How to Select a Great Service Management Trainer

You know selecting the right trainer is important, but how do you sort through the hype and get the best…

Why ITSM success demands Ownership

Does lack of clear Ownership leave your organization spending a lot of time trying to determine  who makes decisions? Do…

ITSM Rapid Process Implementation: CSI is a Verb!

I’d rather drop a bowling ball on my tongue than endure another marathon meeting about the target maturity level of…

How to Implement Basic IT Change Management

Implementing IT Change Management doesn’t need to be as overwhelming as  it may it seem at first glance.  In this…

IT Change Management: Trouble In River City?

Is there really anything wrong with “un-managed” changes? Or is Change Management a contrived problem trumped up by ITIL zealots…

IT Service Management: Building Accountability in Public Sector

Building Ownership and Accountability are critical to successful IT Service Management, however building these in public sector organizations presents unique…

IT Value is Created Horizontally

Successful IT Service Management is a different way of thinking, not just a different way of doing. We’ve heard for…