Is a CMDB required for effective IT?
Everyone knows a Configuration Management Database ( CMDB ) is a good idea. We’ve known that for years. And yet,…
ITSM Predictions for 2019: A Practitioners View
Every year there’s a flurry of predictions for the coming year. This year, I decided to make my own list,…
Strategy and Culture: What I’ve Learned as a new CIO
This year I accepted a CIO position at a state (government) agency. It’s been a great year of learning and…
IT Change Risk Analysis
Ever see a “low risk” change cause major issues? “We’ve done it before and never had any problems” doesn’t cut…
Killing CAB, Part 3: Change Models
In this third and final installment in the Killing CAB series, I’ll be talking about Change Models – perhaps the…
Killing CAB, Part 2: Delegated Change Authority
What if I told you there’s a way to effectively manage changes without CAB reviewing each one? Would you be…
Technical Debt: The real cost of deferred maintenance
Forgone IT maintenance comes at a cost. For most companies, it’s a never ending battle. Here’s five tips for getting…
Who’s doing ITIL?
Ever wondered who’s ‘doing ITIL’? Who has a successful ITSM program leveraging the ITIL framework guidance? ITIL in the real…
Are 80% of all IT Incidents Change-Related?
Everyone’s heard that IT causes the majority of incidents when changes go wrong, but is it really true? Are 80%…