Change management in the age of DevOps
“IT is becoming more integrated into the business of organizations, and more integrated with the work of their staff and…
What’s with ‘Change Control’ in ITIL4?
IT has been calling Change Management by that name for decades. In the latest update to the de facto ITSM…
Is a CMDB required for effective IT?
Everyone knows a Configuration Management Database ( CMDB ) is a good idea. We’ve known that for years. And yet,…
ITSM Predictions for 2019: A Practitioners View
Every year there’s a flurry of predictions for the coming year. This year, I decided to make my own list,…
Strategy and Culture: What I’ve Learned as a new CIO
This year I accepted a CIO position at a state (government) agency. It’s been a great year of learning and…
IT Change Risk Analysis
Ever see a “low risk” change cause major issues? “We’ve done it before and never had any problems” doesn’t cut…
Killing CAB, Part 3: Change Models
In this third and final installment in the Killing CAB series, I’ll be talking about Change Models – perhaps the…
Killing CAB, Part 2: Delegated Change Authority
What if I told you there’s a way to effectively manage changes without CAB reviewing each one? Would you be…
Technical Debt: The real cost of deferred maintenance
Forgone IT maintenance comes at a cost. For most companies, it’s a never ending battle. Here’s five tips for getting…