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Making ITSM More Agile

Agile-izing ITSM, Part 2

If there’s one thing that describes successful organizations in our time, it’s “agility” – the ability to quickly detect and…
Agile izing ITSM

Agile-izing ITSM, Part 1

There’s no doubt about it; we’re in the Age of Agile. We’re kind of late into it, yet, I’m frequently…
Change Management

Is Change Management Obsolete… again?

Change Management has again returned to the headlines, though you may not have heard it that way. Two years ago…

“ITIL is Insufficient”

Here we go again. Announced this week – Axelos – the company who owns ITIL is being sold to PeopleCert. Industry…

“Control” Offensive? I’m throwing the flag

There’s been a great deal of discussion recently about the phrase “Change Control” – especially  with ITIL4 switching from Change…

Change management in the age of DevOps

“IT is becoming more integrated into the business of organizations, and more integrated with the work of their staff and…
Change Control

What’s with ‘Change Control’ in ITIL4?

IT has been calling Change Management by that name for decades. In the latest update to the de facto ITSM…
Does modern IT require a CMDB?

Is a CMDB required for effective IT?

Everyone knows a Configuration Management Database ( CMDB ) is a good idea. We’ve known that for years. And yet,…

ITSM Predictions for 2019: A Practitioners View

Every year there’s a flurry of predictions for the coming year. This year, I decided to make my own list,…