ITIL – 3 Ways to Overcome Not Invented Here Syndrome

ITIL and Not Invented Here Syndrome IT people have an inborn desire to innovate and find creative solutions to problems. It’s no surprise, then,  that they also have a healthy disdain for someone else’s ‘Best Practices’.  Understand Not-Invented-Here Syndrome (NIH) Continue reading ITIL – 3 Ways to Overcome Not Invented Here Syndrome

IT Value is Created Horizontally

Successful IT Service Management is a different way of thinking, not just a different way of doing. We’ve heard for years about IT silos, and that they’re good and bad…. but mostly bad. “Throwing things over the wall”, “Network is Continue reading IT Value is Created Horizontally

The Value of Values in IT Transformation, Part 2

Knowing your core values are critical to IT Transformation. I was faced with a hard question – why, exactly do I believe in implementing Service Management? Why change what’s working? Why do “this ITIL thing”? Why should staff give up Continue reading The Value of Values in IT Transformation, Part 2

The Value of Values in IT Transformation, Part 1

Transformation is hard; transformation without knowing your values is impossible. Implementing Service Management demands changing behaviours and cultures, and that is never easy. It’s not enough to want to change, or even to know where we’re going. Too often we Continue reading The Value of Values in IT Transformation, Part 1

What to do when your IT “goes all ITIL”

Help! My IT has gone all ITIL on me! What do I do now? You knew it was coming.  It’s how it goes with these things. You ask IT to focus a little more on the business. An innocent request Continue reading What to do when your IT “goes all ITIL”