The Practitioner’s Dilemma: How to Adapt ITIL

Adapt and adopt IT best practices

Trying to implement ITIL processes “by the book” is destined to fail. Practitioners must adapt best practices to meet the organization’s unique challenges. The Practitioner’s Dilemma Many newly trained and highly motivated folks head back to the office intent on Continue reading The Practitioner’s Dilemma: How to Adapt ITIL