Category: ITSM Resources

I’ve seen several articles recently railing against the very idea of best practices. In this article, I’ll take a closer look at where this criticism is coming from and take it head on. I recently read a classic executive-targeted article article from CIO.com by Bob Lewis, Why every IT leader should avoid ‘best practices’. His …

Looking for some great ITSM blogs? Look no further. Here’s a truckload of great resources you should be reading!