Who said Best Practices are best for everyone?

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I’ve seen several articles recently railing against the very idea of best practices. In this article, I’ll take a closer look at where this criticism is coming from and take it head on. I recently read a classic executive-targeted article article from CIO.com by Bob Lewis, Why every IT leader should avoid ‘best practices’. His …

ITSM Blogs You Should be Reading

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Looking for some great ITSM blogs? Look no further. Here’s a truckload of great resources you should be reading!