ITSMTransition

Category: ITIL Basics

Here you’ll find lots of in-the-real-world information about ITIL to get you up and going quickly


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Help! I’ve been asked to Implement Change Management. What do I do?

Your boss says he wants you to implement IT Change Management. Google it (which is probably why you’re reading this now) and you get countless pages of mind numbing details. What do I do? Where do I even start? Where to Start with IT Change Management First of all, don’t panic. You’re in the right …

How ITIL Change Management Improves Incident Management

Change Management is usually thought of as a back office function that minimizes the chances of screwing things up while making changes. When done right, it does a lot more. Read how Change Management improves Incident Management. Added Value of Change Management In How to Implement Basic ITIL Change Management I talked about the primary …

What’s an ITIL CAB? A Simple Explanation

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The Change Advisory Board (CAB) is the most widely known ITIL component. It’s also widely misunderstood. Here’s the quick lowdown on CAB. What is CAB? CAB – known formally as the Change Advisory Board, is a group of people who are tasked with evaluating changes to the IT environment. It can be as simple as …

Five lessons learned implementing ITIL Change Management

 Here are my top 5 lessons learned implementing ITIL Change Management that will save you endless heartache. Having recently implemented a Basic ITIL Change Management Process, I’m sometimes asked about lessons learned implementing ITIL Change Management. – What would I do differently. Lots. Here’s the top 5, in no particular order:  1. Communicate, Communicate, Communicate …

What Is ITIL: A Simple Explanation

What is ITIL®? Just want to know ‘what is ITIL®’? without reading a PhD thesis? Here’s the cut-to-the-chase simple explanation. ITIL is an integrated set of best-practice processes for delivering IT services to customers. The primary focus is to maximize value to customers (the business) by aligning IT resources with business needs. At it’s core …

How to Mature a Basic ITIL Change Management Process

Implementing Basic ITIL Change Management is a great place to start, but eventually you’ll need a more business-value focused process. In this article I’ll tell you how to  take the next step in maturing your Change Management program. The Basic ITIL Change Management Process I described earlier helps get control of what’s happening in your …

How to Select a Great ITIL Trainer

You know selecting the right ITIL trainer is important, but how do you sort through the hype and get the best fit? Here’s 8 sure fire ways to pick a Great ITIL Trainer! The training Market While not all ITIL trainers are equal, the courses they teach pretty much are. All the official ITIL courses …

Why ITIL success demands Ownership

Does lack of clear Ownership leave your organization spending a lot of time trying to determine  who makes decisions? Do they suffer from decision deja vu, again and again?  Ownership is prominent in the Service Management frameworks. I’ll tell you why. Ownership In  IT Value is Created  Horizontally,  I talked about horizontal vs vertical mindset …

ITIL Rapid Process Implementation: CSI is a Verb!

I’d rather drop a bowling ball on my tongue than endure another marathon meeting about the target maturity level of an ITIL process! If you find yourself muttering colorful metaphors when you’d rather be doing ITIL process work, this article is for you. Analysis Paralysis I hear a lot of discussion when it comes to …

How to Implement Basic ITIL Change Management

How to Implement Basic ITIL Change Management Implementing ITIL Change Management doesn’t need to be as overwhelming as  the ITIL books can make it seem.  In this article, I’ll show how to begin a basic Change Management program, especially for  organizations with little or no other ITIL processes in place Where to Begin 1. Start …

IT Change Management: Trouble In River City?

Is there really anything wrong with “un-managed” changes? Or is Change Management a contrived problem trumped up by ITIL zealots to sell training and consulting? My daughter is playing Marian the Librarian in her high school’s production of The Music Man. “Professor” Harold Hill comes to River City to scam the locals into buying instruments …