The Difference Between Standard and Normal Changes in ITIL

Often times people confuse ‘Standard’ and ‘Normal’ Change in IT Change Management. There’s an important concept that gets missed when they’re mixed up. This article will help you keep them straight.  Scope of Change Management First things first. Change Management Continue reading The Difference Between Standard and Normal Changes in ITIL

How to Implement Basic ITIL® Problem Management

If you’re in IT, fixing the same issues again and again may not mean you’re insane, but it’s definitely driving your customers crazy! Stop the Insanity with Problem Management! Most organizations start looking at formal Problem Management when there’s a Continue reading How to Implement Basic ITIL® Problem Management

Six Problem Management Myths Busted (and One Confirmed!)

Just because every now and then, you call an IT issue a “problem” and resolve it, does not mean you’re doing problem management! — Joe the IT Guy Problem Management Myths Joe the IT Guy recently wrote about Problem Management: No Continue reading Six Problem Management Myths Busted (and One Confirmed!)

The Real Value of ITIL Incident Management

The value of ITIL Incident Management is not restoring service. You heard me right. If you’re focusing on how quickly you resolve Incidents, you’re missing the point. Don’t believe me? Read to find the real value of Incident Management. Goal Continue reading The Real Value of ITIL Incident Management

How to Measure a Basic ITIL Change Management Process

Have a basic ITIL Change Management process, or planning to implement one? Change Management should implement changes faster and reduce the risk of business impact. I’ll show you how the right metrics get you there. What does ‘Success’ look like? Continue reading How to Measure a Basic ITIL Change Management Process