Earth to IT: we don’t care about your stupid internal bickering and blame games. We expect you to work together to help us solve our business problems. Your customers are under pressure to deliver results, and they don’t have patience for Continue reading OneTeam
Feeling like the lone ITIL prophet, without honor in your home town? Knowing how much IT Service Management can help, but feeling it will never happen because of the huge gap between ‘here’ and ‘there’? Been there. Why IT’IL never Continue reading Why ITIL Doesn’t Work in the Real World
In IT, there are times for incremental improvements and other times when you just gotta start a revolution. At the 2012 Summer Olympics, the difference between the podium and obscurity in men’s high jump was a mere 10 centimeters. Dating Continue reading IT Improvement: Let’s Get This Party Started!
Keeping your IT infrastructure stable while making necessary changes feels a bit like walking a tightrope without a net. A near-impossible feat requiring nimble balance The art of Tightrope Walking Nik Wallenda recently walked a tightrope over a quarter mile Continue reading Holding Still and The Illusion of IT Stability
I expect excellence in myself and others. Excellence is relative to my current ability; always striving for continual improvement. Excellence is pushing the limit of my current ability, the undying belief that I can do great things, and unrelenting commitment Continue reading Enabling Excellence in IT Service Management
If you’ve been working on IT Service Management for some time, you’ve undoubtedly had times when you are just exhausted. Not sure you can take another step. Sound familiar? So much to do, so much opportunity; an endless uphill battle. Continue reading IT Transformation; Hitting ‘The Wall’