You know selecting the right trainer is important, but how do you sort through the hype and get the best fit? Here’s 7 sure fire ways to pick a Great Trainer! The training Market While not all trainers are equal, the courses they teach pretty much are. All accredited courses are required to meet certain …
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Why ITSM success demands Ownership
Does lack of clear Ownership leave your organization spending a lot of time trying to determine who makes decisions? Do they suffer from decision deja vu, again and again? Ownership is prominent in the Service Management frameworks. I’ll tell you why. Ownership In IT Value is Created Horizontally, I talked about horizontal vs vertical mindset …
ITSM Rapid Process Implementation: CSI is a Verb!
I’d rather drop a bowling ball on my tongue than endure another marathon meeting about the target maturity level of an ITSM process! If you find yourself muttering colorful metaphors when you’d rather be doing ITSM process work, this article is for you. Analysis Paralysis I hear a lot of discussion when it comes to …
How to Implement Basic IT Change Management
Implementing IT Change Management doesn’t need to be as overwhelming as it may it seem at first glance. In this article, I’ll show how to begin a basic IT Change Management program, especially for organizations with little or no other formal processes in place Where to Begin 1. Start small and keep it simple Identify …
IT Change Management: Trouble In River City?
Is there really anything wrong with “un-managed” changes? Or is Change Management a contrived problem trumped up by ITIL zealots to sell training and consulting? My daughter is playing Marian the Librarian in her high school’s production of The Music Man. “Professor” Harold Hill comes to River City to scam the locals into buying instruments …
IT Service Management: Building Accountability in Public Sector
Building Ownership and Accountability are critical to successful IT Service Management, however building these in public sector organizations presents unique challenges. Here are 10 ways to build accountability in the public sector. I’ve spent more than 20 years at a major high tech company, and now nearly 4 years at a public agency. It’s not …
IT Value is Created Horizontally
Successful IT Service Management is a different way of thinking, not just a different way of doing. We’ve heard for years about IT silos, and that they’re good and bad…. but mostly bad. “Throwing things over the wall”, “Network is fine, must be an application problem”, “those darn Service Desk folks can’t fix anything”. Been …
Two surprising things to build credibility for your Service Management Program
When your Service Management program faces opposition, credibility makes all the difference between success and failure. So, here you have it; The blunt truth your mother didn’t tell you about success in the world of IT Service Management: SFU Yep – Shut the Freak Up. Best advice I ever got. Yeah, I know you’re suppose …