Your boss says he wants you to implement IT Change Management. Google it (which is probably why you’re reading this now) and you get countless pages of mind numbing details. What do I do? Where do I even start? Where to Start with IT Change Management First of all, don’t panic. You’re in the right …
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How IT Change Management Improves Incident Management
IT Change Management is usually thought of as a back office function that minimizes the chances of screwing things up while making changes. When done right, it does a lot more. Read how IT Change Management improves Incident Management. Added Value of Change Management In How to Implement Basic IT Change Management I talked about …
Confessions of an ITSM practitioner
If you’re one of the countless ITSM practitioners who work daily in organizations large and small, in countries around the world, listen up. You know how hard, lonely, and thankless it can be. You have friends out there. I listened to Mark Kawasaki’s presentation at this week’s Tomorrow’s Future Today 2013 conference. The guy shows …
IT Change Management: Going Faster with Good Brakes.
With business moving at the speed of light, IT must match pace with implementing IT Changes. What can IT Change Management learn about going fast from the world of auto racing? On Going Fast… Race cars are designed to go fast, right? Every ounce of a race car is carefully engineered for maximum performance. Driver …
What’s an ITSM CAB? A Simple Explanation
The Change Advisory Board (CAB) is arguably the most widely known ITSM activity. It’s also widely misunderstood. Here’s the quick lowdown on CAB. What is CAB? CAB – known formally as the Change Advisory Board, is a group of people who are tasked with evaluating changes to the IT environment. It can be as simple …
Five lessons learned implementing IT Change Management
Here are my top 5 lessons learned implementing IT Change Management that will save you endless heartache. Having recently implemented a Basic IT Change Management Process, I’m sometimes asked about lessons learned implementing IT Change Management. – What would I do differently. Lots. Here’s the top 5, in no particular order: 1. Communicate, Communicate, Communicate …
ITSM Frameworks: What you can Learn from Intel’s Adoption
As a technology powerhouse, Intel is in the perfect position to re-engineer their IT processes. Why then did they chose to adopt an ITSM framework? Intel CIO Kim Stevenson recently said that Business Executives need to have Higher Expectations of IT. She also credits their Service Management program with “…lean out our process, and minimize …
How to Mature a Basic IT Change Management Process
Implementing Basic IT Change Management is a great place to start, but eventually you’ll need a more business-value focused process. In this article I’ll tell you how to take the next step in maturing your Change Management program. The Basic IT Change Management Process I described earlier helps get control of what’s happening in your …