Blog

Ever see a “low risk” change cause major issues? “We’ve done it before and never had any problems” doesn’t cut it in the aftermath of a business-impacting incident caused by a “low risk change”. Let’s be clear – all IT changes have risk. Some more than others. Effective Change Management ensures change risks are analyzed …

In this third and final installment in the Killing CAB series, I’ll be talking about Change Models – perhaps the most widely overlooked method of streamlining IT Change Management. It’s only a model (If you landed here, consider going to the first article in the Killing CAB series.) Many IT people hate ‘traditional IT Change Management’ …

What if I told you there’s a way to effectively manage changes without CAB reviewing each one? Would you be interested? Yeah, you and everyone else in the IT world.

Forgone IT maintenance comes at a cost. For most companies, it’s a never ending battle. Here’s five tips for getting out of technical debt.

Ever wondered who’s ‘doing ITIL’? Who has a successful ITSM program leveraging the ITIL framework guidance? ITIL in the real world A while back I started a list of “who’s doing ITIL“. My intent was to create a resource that could be used by ITSM practitioners to help in their case for ITIL. Sometimes skeptical …

Everyone’s heard that IT causes the majority of incidents when changes go wrong, but is it really true? Are 80% of all incidents change-related?

Far too often the first question when changes go bad is “did it go to CAB”. The question is not only the wrong one, but reveals some poor thinking behind the question.

Knowing you need a service catalog and getting your organization to have one are two very different things. Here’s some practical advice for getting started with a basic service catalog (even if you don’t have a full ITSM program!)