Everyone knows a Configuration Management Database ( CMDB ) is a good idea. We’ve known that for years. And yet, in many years of ITSM practice, I’ve rarely seen a good one. CMDB and Change Management There’s a big difference between the ability to automatically scan for devices and a functional CMDB (or the broader …
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ITSM Predictions for 2019: A Practitioners View
Every year there’s a flurry of predictions for the coming year. This year, I decided to make my own list, from the neutral vantage point of an ITSM practitioner. I have no ulterior motive, or financial stake in these predictions – they’re simply my perspective at this point in time. 1 – Year of the …
Strategy and Culture: What I’ve Learned as a new CIO
This year I accepted a CIO position at a state (government) agency. It’s been a great year of learning and growing, not the least of which being that the organizational landscape looks a lot different from this altitude. What a difference one level makes! “They” You know how there’s always a “they” – those anonymous …
IT Change Risk Analysis
Ever see a “low risk” change cause major issues? “We’ve done it before and never had any problems” doesn’t cut it in the aftermath of a business-impacting incident caused by a “low risk change”. Let’s be clear – all IT changes have risk. Some more than others. Effective Change Management ensures change risks are analyzed …
Killing CAB, Part 3: Change Models
In this third and final installment in the Killing CAB series, I’ll be talking about Change Models – perhaps the most widely overlooked method of streamlining IT Change Management. It’s only a model (If you landed here, consider going to the first article in the Killing CAB series.) Many IT people hate ‘traditional IT Change Management’ …
Killing CAB, Part 2: Delegated Change Authority
What if I told you there’s a way to effectively manage changes without CAB reviewing each one? Would you be interested? Yeah, you and everyone else in the IT world.
Technical Debt: The real cost of deferred maintenance
Forgone IT maintenance comes at a cost. For most companies, it’s a never ending battle. Here’s five tips for getting out of technical debt.
Who’s doing ITIL?
Ever wondered who’s ‘doing ITIL’? Who has a successful ITSM program leveraging the ITIL framework guidance? ITIL in the real world A while back I started a list of “who’s doing ITIL“. My intent was to create a resource that could be used by ITSM practitioners to help in their case for ITIL. Sometimes skeptical …