About Greg Sanker

Greg Sanker is a 24 year veteran of Hewlett-Packard, where he served in various Information Technology roles, including Network Operations Manager. He currently manages the Service Management Office for the Oregon Department of Revenue

New ITIL Practitioner Qualification: Should I care?

In case you missed it, a new ITIL® qualification was announced March 13th. It’s goal is to equip practitioners with the knowledge and skills needed to successfully “adapt and adopt” ITIL in the real world. The question is: What’s it Continue reading New ITIL Practitioner Qualification: Should I care?

The Practitioner’s Dilemma: How to Adapt ITIL

Adapt and adopt IT best practices

Trying to implement ITIL processes “by the book” is destined to fail. Practitioners must adapt best practices to meet the organization’s unique challenges. The Practitioner’s Dilemma Many newly trained and highly motivated folks head back to the office intent on Continue reading The Practitioner’s Dilemma: How to Adapt ITIL

Why ITIL Doesn’t Work in the Real World

ITIL Help

Feeling like the lone ITIL prophet, without honor in your home town? Knowing how much IT Service Management can help, but feeling it will never happen because of the huge gap between ‘here’ and ‘there’? Been there. Why IT’IL never Continue reading Why ITIL Doesn’t Work in the Real World