Search Results for: change management

I’ve helped a lot of organizations improve their Change Management capability. When coming in from the outside, it’s important to quickly size up the culture and context to the best of your ability.  One of the ways I’ve done this is paying attention to language. In the Change Management space, if and how “CAB” is …

Change Management has again returned to the headlines, though you may not have heard it that way. Two years ago in Change Management in the age of DevOps, I wrote about the profound business impact of failed changes when Facebook and Target both had significant change-related outages. Financial markets reacted immediately, with significant financial impact …

“IT is becoming more integrated into the business of organizations, and more integrated with the work of their staff and customers. As a result, the pace and frequency of change – changing requirements and IT service changes to address the requirements – is increasing. We are also in a period of rapidly changing technology. At …

This new title is essential reading for anyone wishing to understand how IT change management can be implemented and put into practice within the workplace. It bridges the gap between best practice training and the realities faced in real world implementation. The roles of people involved, the challenges they will face and how to overcome …

Far too often the first question when changes go bad is “did it go to CAB”. The question is not only the wrong one, but reveals some poor thinking behind the question.

Advanced Basic Change Management Process Flowchart

Basic Change Management process diagram

Have a basic IT Change Management process, or planning to implement one? Change Management should implement changes faster and reduce the risk of business impact. I’ll show you how the right metrics get you there. What does ‘Success’ look like? In IT Operations, we talk about Critical Success Factors (CSF). Which sounds grandiose, but is …

Your boss says he wants you to implement IT Change Management. Google it (which is probably why you’re reading this now) and you get countless pages of mind numbing details. What do I do? Where do I even start? Where to Start with IT Change Management First of all, don’t panic. You’re in the right …

IT Change Management is usually thought of as a back office function that minimizes the chances of screwing things up while making changes. When done right, it does a lot more. Read how IT Change Management improves Incident Management. Added Value of Change Management In How to Implement Basic IT Change Management I talked about …

With business moving at the speed of light, IT must match pace with implementing IT Changes. What can IT Change Management learn about going fast from the world of auto racing? On Going Fast… Race cars are designed to go fast, right? Every ounce of a race car is carefully engineered for maximum performance. Driver …

 Here are my top 5 lessons learned implementing IT Change Management that will save you endless heartache. Having recently implemented a Basic IT Change Management Process, I’m sometimes asked about lessons learned implementing IT Change Management. – What would I do differently. Lots. Here’s the top 5, in no particular order:  1. Communicate, Communicate, Communicate …

Implementing Basic IT Change Management is a great place to start, but eventually you’ll need a more business-value focused process. In this article I’ll tell you how to  take the next step in maturing your Change Management program. The Basic IT Change Management Process I described earlier helps get control of what’s happening in your …

Implementing IT Change Management doesn’t need to be as overwhelming as  it may it seem at first glance.  In this article, I’ll show how to begin a basic IT Change Management program, especially for  organizations with little or no other formal processes in place Where to Begin 1. Start small and keep it simple Identify …

Is there really anything wrong with “un-managed” changes? Or is Change Management a contrived problem trumped up by ITIL zealots to sell training and consulting? My daughter is playing Marian the Librarian in her high school’s production of The Music Man. “Professor” Harold Hill comes to River City to scam the locals into buying instruments …

Organizational Management of Change is a lot like quitting smoking.  Most of us know a current or former smoker, and how hard it is to quit. What can we learn to help us better manage organizational change? I recently saw an on-line conversation between a currently-quitting smoker and a former smoker. The latter was encouraging …

IT has been calling Change Management by that name for decades. In the latest update to the de facto ITSM framework – ITIL®, the practice has unceremoniously been renamed to Change Control. A move that some feel hearkens back to the worst elements of bureaucratic, command-and-control that many attribute to ITIL to this day. Nothing …

Ever see a “low risk” change cause major issues? “We’ve done it before and never had any problems” doesn’t cut it in the aftermath of a business-impacting incident caused by a “low risk change”. Let’s be clear – all IT changes have risk. Some more than others. Effective Change Management ensures change risks are analyzed …

In this third and final installment in the Killing CAB series, I’ll be talking about Change Models – perhaps the most widely overlooked method of streamlining IT Change Management. It’s only a model (If you landed here, consider going to the first article in the Killing CAB series.) Many IT people hate ‘traditional IT Change Management’ …

What if I told you there’s a way to effectively manage changes without CAB reviewing each one? Would you be interested? Yeah, you and everyone else in the IT world.