Killing CAB, Part I: Standard Changes

Standard Changes Pin it

Hate CAB? You’re in good company if you do. I’ve never met someone who actually likes coming to CAB. What I come across far more often is people who hate ‘CAB’, and would rather do just about anything to avoid it.

Fusion 15: Five Simple Ways to Make the Most of the Premier Conference

Pin it

Fusion 15 is the premier ITSM conference – Part HDI conference, part ITSM conference, and new this year, DevOps Fusion. So much opportunity; so little time. Without a plan it’s easy to miss out on something important!.

A Lesson Hard Learned: Hiding Behind A Service Level Agreement

Pin it

But there is no joy in Mudville- mighty Casey has struck out. Ernest Lawrance Thayer penned those infamous words to describe the shocking strikeout of the odds-on favorite of The Mudville Nine.

Five things that should be on every CAB agenda

CAB Agenda Pin it

What are we supposed to talk about at CAB? What should be on the CAB agenda?

IT Strategic Vision: The Land of Unicorns and Rainbows

IT Strategic Vision IT Service Management transformation unicorn rainbow Pin it

What do unicorns and rainbows have to do with IT Strategic Vision and Service Management? It’s an interesting tale, and if you read on, I’ll make it worth your while. Trust me.