What’s a RACI Chart and how do I use it?
Misunderstandings make for good TV entertainment, but in ITSM, it’s not so funny. A RACI chart is a quick and easy way to create clarity. I have no clue who first created the RACI chart, but like most common sense, it likely was born out of necessity. I picture a struggling team trying to figure … Continue reading What’s a RACI Chart and how do I use it?
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