If you’ve been working on IT Service Management for some time, you’ve undoubtedly had times when you are just exhausted. Not sure you can take another step. Sound familiar? So much to do, so much opportunity; an endless uphill battle. Continue reading IT Transformation; Hitting ‘The Wall’
Like it or not, customers evaluate IT on two things: How well you fix things that break, and how well you get me things I need. This article focuses on making happy customers through Basic ITIL Request Fulfillment. Incidents and Continue reading What is Basic ITIL Request Fulfillment?