ITSMTransition

Month: August 2013

The Total Beginner’s Guide to becoming an ITSM Professional

If this headline caught your eye, you’re probably thinking about your role in ITIL and ITSM. With overwhelming global adoption, you’re smart to be thinking about it. This article is about  your development as an ITSM professional. The Accidental Tourist Like a lot of ITSM people, I came into this kicking screaming. I was skeptical. …

What Is Basic ITIL Incident Management

Thinking about ITIL Incident Management? You know how Incidents are handled has an enormous impact to customer satisfaction. This quick-start summary will tell you what you need to know to get started. I’ve Fallen and I can’t get up When things stop working, customers call Service Desk to get it fixed. Incident Management is the …