ITSMTransition

Month: July 2013

How to Measure a Basic ITIL Change Management Process

Have a basic ITIL Change Management process, or planning to implement one? Change Management should implement changes faster and reduce the risk of business impact. I’ll show you how the right metrics get you there. What does ‘Success’ look like? In IT Service Management, we talk about Critical Success Factors (CSF). Which sounds grandiose, but …

How Apple Reduces Time To Value (and what your IT can learn from them)

Apple has a reputation for the right products at the right time. What can IT learn from Apple about creating raving fans by reducing Time to Value? Christopher Meyer did a great piece on Apple’s Most Obvious Secret: Reducing Time to Value. Apple has built a corporate culture around customer value. It’s not how quickly …

Help! I’ve been asked to Implement Change Management. What do I do?

Your boss says he wants you to implement IT Change Management. Google it (which is probably why you’re reading this now) and you get countless pages of mind numbing details. What do I do? Where do I even start? Where to Start with IT Change Management First of all, don’t panic. You’re in the right …