How ITIL Change Management Improves Incident Management

Change Management is usually thought of as a back office function that minimizes the chances of screwing things up while making changes. When done right, it does a lot more. Read how Change Management improves Incident Management. Added Value of Continue reading How ITIL Change Management Improves Incident Management

Confessions of an ITSM practitioner

If you’re  one of the countless ITSM practitioners who  work daily in organizations large and small, in countries around the world, listen up. You know how hard, lonely, and thankless  it can be. You have friends out there. I listened Continue reading Confessions of an ITSM practitioner

Five lessons learned implementing ITIL Change Management

 Here are my top 5 lessons learned implementing ITIL Change Management that will save you endless heartache. Having recently implemented a Basic ITIL Change Management Process, I’m sometimes asked about lessons learned implementing ITIL Change Management. – What would I Continue reading Five lessons learned implementing ITIL Change Management