ITSMTransition

Month: June 2013

How ITIL Change Management Improves Incident Management

Change Management is usually thought of as a back office function that minimizes the chances of screwing things up while making changes. When done right, it does a lot more. Read how Change Management improves Incident Management. Added Value of Change Management In How to Implement Basic ITIL Change Management I talked about the primary …

Confessions of an ITSM practitioner

If you’re  one of the countless ITSM practitioners who  work daily in organizations large and small, in countries around the world, listen up. You know how hard, lonely, and thankless  it can be. You have friends out there. I listened to Mark Kawasaki’s presentation at this week’s Tomorrow’s Future Today 2013 conference. The guy shows …

IT Change Management: Going Faster with Good Brakes.

With business moving at the speed of light, IT must match pace with implementing IT Changes. What can IT Change Management learn about going fast from the world of auto racing?   On Going Fast… Race cars are designed to go fast, right? Every ounce of a race car is carefully engineered for maximum performance. …

What’s an ITIL CAB? A Simple Explanation

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The Change Advisory Board (CAB) is the most widely known ITIL component. It’s also widely misunderstood. Here’s the quick lowdown on CAB. What is CAB? CAB – known formally as the Change Advisory Board, is a group of people who are tasked with evaluating changes to the IT environment. It can be as simple as …

Five lessons learned implementing ITIL Change Management

 Here are my top 5 lessons learned implementing ITIL Change Management that will save you endless heartache. Having recently implemented a Basic ITIL Change Management Process, I’m sometimes asked about lessons learned implementing ITIL Change Management. – What would I do differently. Lots. Here’s the top 5, in no particular order:  1. Communicate, Communicate, Communicate …