Change Management is usually thought of as a back office function that minimizes the chances of screwing things up while making changes. When done right, it does a lot more. Read how Change Management improves Incident Management. Added Value of Continue reading How ITIL Change Management Improves Incident Management
If you’re one of the countless ITSM practitioners who work daily in organizations large and small, in countries around the world, listen up. You know how hard, lonely, and thankless it can be. You have friends out there. I listened Continue reading Confessions of an ITSM practitioner
With business moving at the speed of light, IT must match pace with implementing IT Changes. What can IT Change Management learn about going fast from the world of auto racing? On Going Fast… Race cars are designed to Continue reading IT Change Management: Going Faster with Good Brakes.
The Change Advisory Board (CAB) is the most widely known ITIL component. It’s also widely misunderstood. Here’s the quick lowdown on CAB. What is CAB? CAB – known formally as the Change Advisory Board, is a group of people who Continue reading What’s an ITIL CAB? A Simple Explanation
Here are my top 5 lessons learned implementing ITIL Change Management that will save you endless heartache. Having recently implemented a Basic ITIL Change Management Process, I’m sometimes asked about lessons learned implementing ITIL Change Management. – What would I Continue reading Five lessons learned implementing ITIL Change Management