ITSMTransition

Month: May 2013

ITSM Frameworks: What you can Learn from Intel’s Adoption

As a technology powerhouse, Intel is in the perfect position to re-engineer their IT processes. Why then did they chose to adopt an ITSM framework? Intel CIO Kim Stevenson recently said that Business Executives need to have Higher Expectations of IT.  She also credits their Service Management  program with “…lean out our process, and minimize …

What Is ITIL: A Simple Explanation

What is ITIL®? Just want to know ‘what is ITIL®’? without reading a PhD thesis? Here’s the cut-to-the-chase simple explanation. ITIL is an integrated set of best-practice processes for delivering IT services to customers. The primary focus is to maximize value to customers (the business) by aligning IT resources with business needs. At it’s core …