Why I don’t Care ITIL Has Been Sold (and you shouldn’t either)

The IT Service Management world was rocked by the sale of ITIL to Axelos. What does it mean to me? Does it matter? Why I don’t care and you shouldn’t either   A Funny Thing Happened with ITIL on the Continue reading Why I don’t Care ITIL Has Been Sold (and you shouldn’t either)

How to Mature a Basic ITIL Change Management Process

Implementing Basic ITIL Change Management is a great place to start, but eventually you’ll need a more business-value focused process. In this article I’ll tell you how to  take the next step in maturing your Change Management program. The Basic Continue reading How to Mature a Basic ITIL Change Management Process