Why ITIL success demands Ownership

Does lack of clear Ownership leave your organization spending a lot of time trying to determine  who makes decisions? Do they suffer from decision deja vu, again and again?  Ownership is prominent in the Service Management frameworks. I’ll tell you Continue reading Why ITIL success demands Ownership

ITIL Rapid Process Implementation: CSI is a Verb!

I’d rather drop a bowling ball on my tongue than endure another marathon meeting about the target maturity level of an ITIL process! If you find yourself muttering colorful metaphors when you’d rather be doing ITIL process work, this article Continue reading ITIL Rapid Process Implementation: CSI is a Verb!