ITSMTransition

Month: March 2013

How to Select a Great ITIL Trainer

You know selecting the right ITIL trainer is important, but how do you sort through the hype and get the best fit? Here’s 8 sure fire ways to pick a Great ITIL Trainer! The training Market While not all ITIL trainers are equal, the courses they teach pretty much are. All the official ITIL courses …

Why ITIL success demands Ownership

Does lack of clear Ownership leave your organization spending a lot of time trying to determine  who makes decisions? Do they suffer from decision deja vu, again and again?  Ownership is prominent in the Service Management frameworks. I’ll tell you why. Ownership In  IT Value is Created  Horizontally,  I talked about horizontal vs vertical mindset …

ITIL Rapid Process Implementation: CSI is a Verb!

I’d rather drop a bowling ball on my tongue than endure another marathon meeting about the target maturity level of an ITIL process! If you find yourself muttering colorful metaphors when you’d rather be doing ITIL process work, this article is for you. Analysis Paralysis I hear a lot of discussion when it comes to …