You know selecting the right ITIL trainer is important, but how do you sort through the hype and get the best fit? Here’s 8 sure fire ways to pick a Great ITIL Trainer! The training Market While not all ITIL Continue reading How to Select a Great ITIL Trainer
Does lack of clear Ownership leave your organization spending a lot of time trying to determine who makes decisions? Do they suffer from decision deja vu, again and again? Ownership is prominent in the Service Management frameworks. I’ll tell you Continue reading Why ITIL success demands Ownership
I’d rather drop a bowling ball on my tongue than endure another marathon meeting about the target maturity level of an ITIL process! If you find yourself muttering colorful metaphors when you’d rather be doing ITIL process work, this article Continue reading ITIL Rapid Process Implementation: CSI is a Verb!