How to Implement Basic ITIL Change Management

How to Implement Basic ITIL Change Management Implementing ITIL Change Management doesn’t need to be as overwhelming as  the ITIL books can make it seem.  In this article, I’ll show how to begin a basic Change Management program, especially for  Continue reading How to Implement Basic ITIL Change Management

IT Change Management: Trouble In River City?

Is there really anything wrong with “un-managed” changes? Or is Change Management a contrived problem trumped up by ITIL zealots to sell training and consulting? My daughter is playing Marian the Librarian in her high school’s production of The Music Continue reading IT Change Management: Trouble In River City?

IT Service Management: Building Accountability in Public Sector

Building Ownership and Accountability are critical to successful IT Service Management, however building these in public sector organizations presents unique challenges.  Here are 10 ways to build accountability in the public sector. I’ve spent more than 20 years at a Continue reading IT Service Management: Building Accountability in Public Sector