ITIL and Not Invented Here Syndrome IT people have an inborn desire to innovate and find creative solutions to problems. It’s no surprise, then, that they also have a healthy disdain for someone else’s ‘Best Practices’. Understand Not-Invented-Here Syndrome (NIH) response to ITIL, and you have a strategic advantage for success! Lay down a good …
IT Value is Created Horizontally
Successful IT Service Management is a different way of thinking, not just a different way of doing. We’ve heard for years about IT silos, and that they’re good and bad…. but mostly bad. “Throwing things over the wall”, “Network is fine, must be an application problem”, “those darn Service Desk folks can’t fix anything”. Been …