ITSMTransition

Month: December 2012

ITIL Island: How to get the most out of ITIL Training

ITIL Island – that mythical place we love to visit. If you’ve ever taken an ITIL class, you’ve most likely experienced ‘ITIL Island’. ITIL island is a great place to be. A place where CIOs are always wanting more ITIL and asking you for your expert advice on implementing and improving ITIL processes. One of …

Two surprising things to build credibility for your Service Management Program

When your Service Management program faces opposition, credibility makes all the difference between success and failure. So, here you have it; The blunt truth your mother didn’t tellĀ  you about success in the world of IT Service Management: SFU Yep – Shut the Freak Up. Best advice I ever got. Yeah, I know you’re suppose …

The Value of Values in IT Transformation, Part 2

Knowing your core values are critical to IT Transformation. I was faced with a hard question – why, exactly do I believe in implementing Service Management? Why change what’s working? Why do “this ITIL thing”? Why should staff give up something they’re good at in pursuit of something where they’re not sure they have a …